Ace Karaoke Holiday Shopping & Shipping Guide

Why Shop at Ace Karaoke's Retail Stores and AceKaraoke.com?

Online Shoppers Beware! It is now more important than ever to buy from a large and reputable online retailer. Every web site claims to be the best, but only with Ace Karaoke can you feel confident that your order will be processed by informed and caring members of our sales team. With our large buying power and years of experience in the karaoke business, we guarantee that you will find the best prices along with great quality products. Here are 41 good reasons why you should shop with Ace Karaoke:

Rating:

1. We are the largest online karaoke retailer web site in the U.S. by sales volume and we have shipped more orders than any of our competitors, according "Internet Retailer Top 500" survey.
2. We are a top rated Yahoo! Store Merchant. More than 98% of shoppers are satisfied with our service.
3. Judge for yourself. Read over 5,500+ unedited and uncut feedbacks from our customers. 
4. We are a member of Southern California Better Business Bureau (BBB) with satisfactory records.
5. We have received over 6000 positive feedback with 99% ratings on our EBay Store.
6. We were featured on Wall Street Journal (Nov 2002), Karaoke Scene Magazine (Oct 2003), Pasadena Star (October 21, 2004), Enterpreneur Magazine August 2005, and Music Merchandise Review (2007).
7. We are the most popular online karaoke retail site ranked #16,722 most popular web site in the U.S. (Alexa.com).

Services:

8. We offer live customer service with 16 telephone lines to take your order or answer your questions 7 days a week, 365 a year.
9. We have a dedicated technical support department to answer all of your technical and setup questions during regular business hour.
10. We speak your languages: Spanish, Vietnamese, Chinese, Filipino, Korean and French.
11. We process orders 7 days a week and we shipped as many as 1,000 packages on a busy day. 
12. We offer 14 days FREE upgrade if you are not satisfied with your hardware purchase.*
13. We offer 1 month extended return and exchange period for all purchase during the month of December.
14. We are the authorized dealers for all products we sell. We ensure you will receive warranty and services for all products that you have purchased from us!
15. We'll pay for the return shipping label on all products deemed defective. (Customers must exchange for the same item, no refunds.)
16. We custom build karaoke system for you.  We take on projects as simple as $200 KJ road cases to lucrative $30,000 karaoke studios.
17. We provide corporate gift services with special wrapping and shipping & handling instructions.
18. We can tell you immediately if we have an item in stock with our real-time inventory tracking.
19. We offer gift certificates. We'll send a gift notification via e-mail at no cost to you.
20. New to karaoke? Visit our Karaoke 101 to learn everything you need to know about karaoke.
21. We listen to your complaints: Call us during regular business hour and speak to our Sales Manager Dan Wee at extension 119. He will be more than happy to speak to you about your questions or concerns.

Price & Payment:

23. We'll beat any legitimate advertised price online* (some restrictions may apply)
24. No sales tax outside our home state of California.
25. We take all major credit cards and Paypal payment! We also accept personal checks and money orders.
26. We buy all items directly from the manufacturer. No middleman means big savings.
27. We offer deep discounts to schools, dealers, KJs, military, non-profit and frequent buyers. Call us for details.
28. Sign up for our FREE monthly newsletter. We offer discounts and exclusive sale items only to our e-mail recipients!

Security & Privacy:

29. All of your orders are covered by Yahoo! Buyers Protection Program for up to $1000.
30. We don't sell your personal information to anyone. We will only use the information to fulfill your order.

Shipping:

31. All UPS Rush (Next Day Air, 2nd Day, 3 Day Select) orders received by 12:00PM Pacific Time will be guaranteed shipped on the same business day.*
32. Free shipping on all orders over $99 using standard shipping.*
33. You will be able to track your UPS order status online. You'll know the exact arrival date.
34. We ship worldwide! U.S., APO, FPO, Canada, Mexico, the Caribbeans, South America, Europe, Asia and the Middle East.

Selection:

35. More than 30,000 disc titles and over $2 million worth of inventory ready to ship on the same business day. 
36. We offer the most comprehensive product reviews and product details than any other online web sites.
37. We offer FREE Downloadable catalog or Request a Free print catalog and we'll send it you by regular mail!

Convenience:

38. We have the largest distribution center in the U.S. located in City of Industry, CA  (20,000 sq ft).
39. 99% of orders ship directly from our warehouse on the same day of your order (on approved and paid orders).
40. We are open 365 days a year with convenient business hours from 6AM~8PM Monday-Friday,  8AM~6PM on Saturday & 8AM~5PM on Sunday (All hours are Pacific Time).
41. 3 Retail Superstores located in Southern California open 7 days a week.

Unlike our competitors, we don't:

1. We don't run our business from home or garage.
2. We don't depend on suppliers for drop shipping (99% of orders ship directly from our warehouse)
3. We don't use bait and switch tactics.  Whatever items we have on sale, we have in stock. We will notify you if an item is out of stock.
4. We don't sell your personal information to anyone. We only use the information to fulfill your order.
5. We don't sell returned or open box items as new. That's why we have a refurbished section!
6. We don't make misleading claims.  We welcome everybody to visit our corporate office and we'll be happy to give you a free tour.
7. We don't just have a web site with a recording and answering machine. We have live operators to answer all of your questions during our regular business hours. Give us a call now!

Headquarters:
Ace Karaoke Corporation
161 S. 8th Ave
City of Industry, CA 91746-3208, USA MAP
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