Ace Karaoke's Return, Warranty and Technical Support Policy

  1. Please use our online RMA Request form to request a Return Authorization number or you can contact Ace Karaoke's Return Department at (888) 893-7464 to get your Return Authorization number. Any unauthorized return cannot be processed, accepted or refunded.

  2. Please write the return authorization number clearly on the return label of the shipping carton. Once issued, RMA numbers are only valid for 10 business days in which the item must be returned to our facility by. RMA numbers will not be extended or reissued. You must contact the manufacturer for service if you do not return the item within this time period.

  3. Include a copy of your original invoice.

  4. Include a note explaining the reason for the return and request for a refund or exchange.

  5. All returned merchandise must be in original, unaltered condition with all accessories, manuals and warranties.

  6. Package must be shipped in a brown shipping box with sufficient packing materials, the same way you received your package.

  7. We suggest you insure your return shipment to protect against damage or loss. Ace Karaoke is not responsible for items lost or damaged in transit.

  8. Shipping charges are non-refundable.

  9. Ace Karaoke cannot accept collect and postage-due shipments. Please allow 3-5 days for your RMA to be processed from the day we received your package.

How You Will Receive Your Refund

How Will the Refund Be Issued?

Ace Karaoke accepts cash, check, credit card or PayPal so you will be refunded through the same method originally used for payment except for in-store cash purchases over $100. All in-store cash purchases over $100 will be credited back to you in the form of a check from Ace Karaoke.

In the event that a credit card you used is closed or expired prior to a refund being processed, we will still process the refund through the same credit card and your credit card company will allocate the funds to your new account. If you have no open accounts with that particular credit card company after the RMA is processed, Ace Karaoke will issue you a check.

When Will the Refund be Received?

PayPal refunds appear instantly once processed. Credit card refunds may take up to 24-48 hours for the credit to appear in your statement once issued.

For in-store cash purchases, cash or a check for transactions over $100 will be issued immediately once we inspect and process your RMA at the time of your visit.

Returning Hardware and Accessories

  1. Non-Defective Machines, Microphones and Other Hardware
    We will gladly issue a refund within 30 days of your receipt less the handling & shipping costs & fees. Please contact our return department for an RMA#.  Customers are responsible for the shipping costs associated with the return of non-defective hardware. If you received free shipping on your order, that cost will be deducted from your refund or credit at the rate of $7 + $1 per pound of your package. All non-defective returns of hardware will be charged a 10% restocking fee per industry standard.
    *Please note all Hard Drive based machines are customized and cannot be returned or refunded once the machine has shipped.

  2. Exchanging Defective Hardware.
    Please examine your package immediately upon receipt.  Please send back the defective item within 30 days of receipt. If we determined the problem is due to manufacturer defect,  Ace Karaoke will reimburse your shipping cost up to $25. Please contact our technical/return department for a Return Authorization number (RMA#) and for technical troubleshooting.  We will reship you a new unit once we receive your merchandise.  Merchandise initially returned as defective, whose defect cannot be verified, damaged due to human error, or intentional destruction will incur a minimum 10% restock charge as well as any related shipping costs.

  3. Exchange
    All replacement systems are shipped via UPS Ground. However, customers have the option of paying for the difference of an expedited shipping method.

  4. No refunds/exchanges on customized or built-to-order items. (e.g. KOD, Unify System, Jukebox). Service Only.

Returning Hardware for an Upgrade

  1. If you are not satisfied with your item and wish to upgrade, please contact our sales department by calling (888) 893-7464 or opening a ticket through our help desk within 30 days of delivery. We will apply the full purchase price of your original purchase (excluding shipping and handling cost) toward the upgrade. The customer is responsible for all shipping costs relating to the upgrade. All returns must be in original condition, subject to approval.

Returning Software

  1. Non-defective software.
    We are unable to accept returns and provide refunds for any opened/unwrapped software. We will accept returns of unopened software for store credit only within 30 days of your package receiving date. A 10% handling fee will be assessed for the exchange. Please contact our return department for a return authorization number for the exchange. Customers requesting an exchange will be responsible for all related shipping costs.

  2. Wrong Format.
    If you have questions regarding software quality or format, please contact us toll free at 1-888-893-7464 before placing your order. It is your responsibility to make sure you purchased the correctly formatted discs to work with your player.

  3. Defective software.
    We will exchange your defective/opened item for the same item.  Up to $5.00 return shipping costs will be credited if the return is due to a defect in the software.  We recommend that you send your return via an insured carrier. We are not responsible for lost packages.

  4. Incorrect software.
    If you receive incorrect software due to a shipping error, please contact us immediately. Please return the item unopened. We will send you a replacement or issue a full refund. If you originally paid for Next Day Air, 2nd day or 3 Day select, Ace Karaoke will only refund up to $10.00 of the shipping cost. If you inadvertently opened the incorrect software, please return the item and we will send you the correct software. We will credit up to $5.00 for software returns if Ace Karaoke sends you a product in error or if it is defective. You will not be charged any additional shipping and handling fees for replacement shipments. Your replacement will be shipped using the same method you initially selected. Please contact us and our customer service department will assist you with your issue.

  5. Cracked or damaged CD Jewel Case.
    If a CD case arrives cracked or damage, please contact us. Our customer service department will be happy to mail you a replacement case.

Beyond the 30 day Coverage Period

  1. If your purchase is beyond our 30 day coverage period for defective hardware, please contact the manufacturer. We can assist you in getting in contact with the manufacture for service work if needed. Ace Karaoke is not responsible for any fees related to shipping costs, repairs, exchanges or refunds.

Manufacturers Contact Information:

You should contact the manufacturer for tech support or to resolve any issues you may have with your product.  Chances are the problems can be easily resolved without having to send in the unit for repair.

Acesonic
626-820-0645
www.acesonic.com
Akai
561-922-6886
AKG
888-458-4254
www.akg.com
American DJ
323-582-2650
www.americandj.com
API
650-579-1332
www.apikaraoke.com
Audio 2000s
805-523-2759
www.audio2000s.com
Crown Audio
800-342-6939
http://www.crownaudio.com
DBX
574-294-8000
http://dbxpro.com/en-US

Digitech
801-566-8800
http://www.digitech.com
Emerson Karaoke
727-209-1313
http://www.ixtsystems.com
EnterTech
626-337-4200 Magic Sing
714-578-0814 OnStage
Gator Cases
813-221-4191
http://www.gatorcases.com
Hisonic International
1-866-524-8676
www.hisonic.net
Ion Audio
401-628-
6088
http://www.ionaudio.com
JBL
818-894-8850
http://www.jblpro.com
Karaoke Cloud
865-312-7762
http://www.karaokecloud.com
Karaoke USA
727-209-1313
http://www.karaokeusa.com
Mackie
800-898-3211
http://mackie.com
Martin Roland / Martin Ranger
714-255-8666
http://www.martinroland.com
Nady
510-652-2411
http://www.nady.com
Nutek
626-336-8388
www.nutek-usa.net
PC DJ
877-999-7235
http://www.pcdj.com
RSQ Audio / MediaSync
(866) 275-1777
www.rsqaudio.com
Sakar
800-637-1090
Samson / Zoom
631-784-2200
www.samsontech.com
Shure
www.shure.com
The Singing Machine
866-670-6888
www.singingmachine.com
Sound Choice
800-788-4487
www.soundchoice.com
Sound Craft
574-294-8000
http://www.soundcraft.com
Technical Pro
718-567-
7754
Vocopro /Vocostar
800-678-5348
www.vocopro.com
Yamaha
888-926-2424 for Warranty
Need help selecting the right equipment?
Call Yamaha Application Support at
(714) 522-9000
http://usa.yamaha.com
 
 

We carry your favorite brands

  • Acesonic
  • Akai
  • AKG
  • ADJ
  • Audio-Technica
  • BMB
  • Crown
  • Enter-Tech Magic Mic
  • Gator
  • Hosa
  • JBL
  • Mackie
  • Nady
  • Samson
  • Shure
  • Singing Machine
  • Soundcraft
  • VocoPro
  • Yamaha