Ace Karaoke's Return, Warranty and Technical Support Policy

  1. Please use our online RMA Request form to request a Return Authorization number or you can contact Ace Karaoke's Return Department at (888) 893-7464. Any unauthorized return will not be processed, accepted or refunded
  2. Place the return authorization number clearly on the return label of the shipping carton. We will not accept any return package without a RMA number.
    Once issued, RMA numbers are only valid for 10 business days in which it must be returned to our facility by. RMA numbers will not be extended or reissued.
    You must contact the manufacturer if you do not return the item within this time period.
  3. Include a copy of your original invoice.
  4. Include a note explaining the reason for the return and request for a refund or exchange. 
  5. All returned merchandise must be in original unaltered condition with all manufacture accessories, manuals and warranties or we will refuse return.
  6. Package must be ship in a brown shipping box with sufficient packing materials, the same way you received your package.
  7. We suggest you insure your return shipment to protect against damage or loss. Ace Karaoke is not responsible for damaged returns or items lost in transit.
  8. Shipping charges are non-refundable.
  9. Ace Karaoke will refuse collect and postage-due shipments. Please allow 2-3 weeks for your credit to be processed.

Returning Hardware and Accessories

  1. Non-Defective Machines, Microphones and Other Hardware We will gladly issue a refund within 14 days of your receipt less handling & shipping fee.  Please contact our return department for RMA#.  Customers will bear all shipping costs for the return of non-defective hardware. If you received free shipping on your order, you will be charged for shipping fee at $7 + $1 per pound. All non-defective returns of hardware will be charged 15% restocking fee per industry standard.   If you received free shipping, we will assess the shipping charges additionally.
  2. Exchange Defective Hardware.  Please examine your package immediately upon receipt.  Please send back the defected item within 14 days of receipt, if we determined the problem is due to manufacturer defect,  Ace Karaoke will reimburse your shipping cost up to $25. Please contact our technical/return department for Return Authorization number (RA#) and for technical troubleshooting.  We will reship you a new unit once we receive your merchandise.  Merchandise initially returned as defective, whose defect cannot be verified, damaged due to human error, or intentional destruction will incur a minimum 15% restock charge as well as any related shipping costs.
  3. Exchange - All replacement systems are shipped via UPS Ground. However, customers have the option of paying for the difference of an expedited shipping method.
  4. No refunds/exchanges on customized items. (e.g. KOD, Unify System). Service Only.

Returning Hardware for an Upgrade

  1. Within 14 days of delivery if you are not satisfied with the machine and wish to upgrade, please contact our sales department. We will apply the full purchase price of your original purchase (excluding shipping and handling cost) toward the upgrade.  The customer is responsible for all shipping costs relating to the upgrade. All returns MUST be in original condition, subject to approval.

Returning Software

  1. Non-defective software. Due to copyright laws, we are unable to provide refunds for any opened/unwrapped software. Within 14 days of your package receiving date, we will accept returns of unopened software for store credit only15% handling fee will be accessed for the exchange. Please contact our return department for a return authorization number for the exchange. Customers requesting an exchange will bear all related shipping costs. 
  2. Wrong Format. If you have questions regarding software quality or format, please contact us toll free at 1-888-893-7464 before placing your order. It is your responsibility to make sure you have the correct player for the disc you purchase.
  3. Defective software. We will exchange your defective/opened item for another copy of the same item.  Up to $5.00 return shipping costs will be credited if the return is due to a defect in the software.  We recommend that you send your return via an insured carrier. We are not responsible for lost returns.
  4. Incorrect software. If you receive incorrect software due to our mistake, contact us immediately.   Please return the item unopened, we will send you a replacement or issue a full refund. If you paid for Next Day Air, 2nd day or 3 Day select, Ace Karaoke will only refund up to $10.00 of the shipping cost. If you inadvertently opened the incorrect software, please return the item and we will send you the correct software. We will credit up to $5.00 for software returns if Ace Karaoke sends you a product in error or if it is defective. You will not be charged any additional shipping and handling fees for replacement shipments. Your replacement will be shipped using the same method you initially selected. Please contact us and our customer service department will assist you with your issue.
  5. Cracked damage CD Jewel Case. If a CD case arrives cracked or damage, please contact us.  Our customer service department will be happy to mail you a replacement case.

Beyond the 14 day Coverage Period

  1. If your purchase is beyond our 14 day coverage period for defective hardware, please contact the manufacturer. We can assist you in getting in contact with the manufacture for service work if needed.  Ace Karaoke is not responsible for any fees related to shipping costs, repairs, exchanges or refunds.

 

Manufacturers Contact Information:

You should contact the manufacturer for tech support or to resolve any issues you may have with your product.  Chances are the problems can be easily resolved without having to send in the unit for repair.

Acesonic
626-820-0670
www.acesonic.com
Akai
561-922-6886
AKG
888-452-4254
818-920-3285
www.akg.com
American DJ
323-582-2650
www.americandj.com
API
650-579-1332
www.apikaraoke.com
Audio 2000s
805-523-2759
www.audio2000s.com
Behringer
452-672-0816
http://www.behringer.com
Crown Audio
800-342-6939
http://www.crownaudio.com
Digitech
801-566-8800
http://www.digitech.com
Emerson Karaoke
727-209-1313
www.ixtsystems.com/
EnterTech / Magic Sing
714-578-0814
Hisonic / Martin Roland
1-866-524-8676
www.hisonic.net
Ion Audio
401-628-
6088
http://www.ionaudio.com/
iView
909-627-9888
JBL
818-894-8850
http://www.jblpro.com
Karaoke Cloud
865-312-7762
http://www.karaokecloud.com
Karaoke USA
727-209-1313
http://www.karaokeusa.com
KJ Pro
866-512-8361
http://kjpro.com
Nady
510-652-2411
http://www.nady.com
PC DJ
877-999-7235
http://www.pcdj.com
Pocket Songs
800-669-7464
http://www.pocketsongs.com
Pop Hits Monthly/Chart Hits Monthly
508-730-1710
http://pophitsmonthly.com/
RJ Tech
909-627-9888
www.rjtech.net
RSQ Audio / MediaSync
909-287-0609 ext. 207
www.rsqaudio.com
Sakar
877-397-8200
Samson / Zoom
631-784-2200
www.samsontech.com
Shure
www.shure.com
The Singing Machine
866-670-6888
www.singingmachine.com
Sound Choice
800-788-4487
www.soundchoice.com
Vocopro /Vocostar
800-678-5348
www.vocopro.com
Yamaha
888-926-2424
http://usa.yamaha.com
   

 

We carry your favorite brands

  • Acesonic
  • Akai
  • AKG
  • American DJ
  • BMB
  • Enter-Tech Magic Mic
  • Gator
  • Hosa
  • JBL
  • Nady
  • RSQ
  • Samson
  • Shure
  • Singing Machine
  • VocoPro
  • Yamaha