Please follow the instructions and submit the Return Merchandise Authorization (RMA) form and we will respond to you within 1 business day. We will not accept any return package without a RMA number.
Once issued, RMA numbers are only valid for 10 business days in which it must
be returned to our facility by. RMA numbers will not be extended or reissued.
You must contact the manufacturer if you do not return the item within this
time period. All RMA returns for credit must be requested within 14 calendar days. A minimum 15% restocking fee plus and any shipping and handling fees (i.e. free shipping offer) associated with your order will be subtracted from your credit under certain conditions such as non-defective items (Please read our return policy).
There are absolutely no refunds on shipping. All claims for shipping damage must be presented to the shipping carrier immediately.
We encourage you to contact the manufacturer for tech support or to resolve any issues you may have with your product before requesting a return for defective products.
Our technical support telephone number is (626)820-0670. Our phone hours are 8AM to 5PM Pacific Time, Monday through Friday.
Manufacturers Contact Information:
You should contact the manufacturer for tech support or to
resolve any issues you may have with your product. Chances are the
problems can be easily resolved without having to send in the unit for repair.
Call us 7 Days a Week Toll Free
1-888-893-7464 or e-mail us at:
info@AceKaraoke.com, Se Habla Espaņol
Copyright 2008 Ace Karaoke Corporation, All rights reserved.
626-820-0670
