Ace Karaoke Holiday Shopping & Shipping Guide

Why Shop at Ace Karaoke's Retail Stores and AceKaraoke.com?

Online Shoppers Beware! It is now more important than ever to buy from a large and reputable online retailer. Every web site claims to be the best, but only Ace Karaoke can have you feeling confident that your order will be processed by informed and caring members of our sales team. With our large buying power and years of experience in the karaoke business, we guarantee that you will find the best prices along with great quality products. Here are 41 good reasons why you should shop with Ace Karaoke:

Rating:

  1. We are the largest online karaoke retailer web site in the U.S. by sales volume and we have shipped more orders than any of our competitors, according "Internet Retailer Top 500" survey.
  2. We are a top rated Yahoo! Store Merchant. More than 98% of shoppers are satisfied with our service.
  3. Judge for yourself. Read over 5,500+ unedited and uncut feedbacks from our customers. 
  4. We have received over 6000 positive feedback with 99% ratings on our EBay Store.
  5. We were featured on Wall Street Journal (Nov 2002), Karaoke Scene Magazine (Oct 2003), Pasadena Star (October 21, 2004), Enterpreneur Magazine August 2005, and Music Merchandise Review (2007).
  6. We are the most popular online karaoke retail site in the U.S. as ranked by Alexa.com.

Services:

  1. We offer live customer service with 16 telephone lines to take your order or answer your questions 7 days a week, 365 a year.
  2. We have a dedicated technical support department to answer all of your technical and setup questions during regular business hours.
  3. We speak your language: English, Spanish, Vietnamese, Chinese, and Filipino.
  4. We process orders 7 days a week and we ship as many as 1,000 packages on a busy day. 
  5. We offer 14-Day Upgrade period if you are not satisfied with your hardware purchase.*
  6. We offer 1 month extended return and exchange period for all purchases during the month of December.
  7. We are the authorized dealers for all products we sell. We ensure you will receive warranty and services for all products that you have purchased from us!
  8. We'll pay for the return shipping label on all products deemed defective. (Customers must exchange for the same item, no refunds).
  9. We can custom build a karaoke system for you.  We take on projects as simple as $200 KJ road cases to lucrative $60,000 karaoke studios.
  10. We provide corporate gift services with special wrapping and shipping & handling instructions.
  11. We can tell you immediately if we have an item in stock with our real-time inventory tracking.
  12. We offer gift certificates. We'll send a gift notification via e-mail at no cost to you.
  13. New to karaoke? Visit our Karaoke 101 to learn everything you need to know about karaoke.
  14. We listen to your complaints: Call us during regular business hours and speak to our Sales Manager. We will be more than happy to speak to you about your questions or concerns.

Price & Payment:

  1. We'll beat any legitimate advertised price online* (some restrictions may apply).
  2. No sales tax outside our home state of California.
  3. We take all major credit cards and Paypal payment! We also accept personal checks and money orders.
  4. We buy all items directly from the manufacturer. No middleman means big savings.
  5. We offer deep discounts to schools, dealers, KJs, military, non-profit and frequent buyers. Call us for details.

Security & Privacy:

  1. All of your orders are covered by Yahoo! Buyers Protection Program for up to $1000.
  2. We don't sell your personal information to anyone. We will only use the information internally and to fulfill your order.

Shipping:

  1. All UPS Rush (Next Day Air, 2nd Day, 3 Day Select) orders received by 12:00PM Pacific Time will be guaranteed to ship on the same business day.*
  2. Free shipping on all orders over $99 using standard shipping.*
  3. You will be able to track your UPS order status online. You'll know the exact arrival date.
  4. We ship worldwide! U.S., APO, FPO, Canada, Mexico, the Caribbeans, South America, Europe, Asia and the Middle East.

Selection:

  1. More than 30,000 disc titles and over $2 million worth of inventory ready to ship on the same business day. 
  2. We offer the most comprehensive product reviews and product details than any other online karaoke web site.
  3. We offer a FREE Downloadable catalog or Request a Free print catalog and we'll mail it to you!

Convenience:

  1. We have the largest distribution center in the U.S. located in City of Industry, CA  (20,000 sq ft).
  2. 99% of orders ship directly from our warehouse on the same day of your order (on approved and paid orders).
  3. We are open 365 days a year with convenient business hours from 7AM~7PM Monday-Friday,  9AM~6PM on Sat & Sun (All hours are Pacific Time).
  4. 3 Retail Superstores located in Southern California open 7 days a week.

Unlike our competitors, we don't:

  1. We don't run our business from home or a garage.
  2. We don't depend on suppliers for drop shipping (99% of orders ship directly from our warehouse)
  3. We don't use bait and switch tactics.  Whatever items we have on sale, we have in stock. We will notify you if an item is out of stock.
  4. We don't sell your personal information to anyone. We only use the information internally and to fulfill your order.
  5. We don't sell returned or open box items as new. That's why we have a refurbished section!
  6. We don't make misleading claims.  We welcome everybody to visit our corporate office and we'll be happy to give you a tour.
  7. We don't just have a web site with a recording and answering machine. We have live operators to answer all of your questions during our regular business hours. Give us a call now!

Our Contact information

Headquarters:
Ace Karaoke Corporation
161 S. 8th Ave
City of Industry, CA 91746-3208, USA MAP
 

Toll Free: (888) 8WE-SING, (888) 893-7464
International Inquiry: +1 626 820-0608
Technical Support / Return: (626) 820-0667, (626) 820-0605
General Fax Inquiry: (626) 820-0625
Business Hours: 7AM to 7PM M-F, 9AM to 6PM Sat & Sun (All times are Pacific Time)



Fine print and details:

  • Same Day Shipping: If you place your order before 3:00PM EST or 12:00PM PST Monday thru Friday, we guarantee to ship all UPS Next Day, 2 Day Air and 3 Day Select packages on the same business day! We ship over 99% of orders directly from our warehouse in California. If your order is placed after cut off time for the day, we will do our very best to rush out the order before it gets shipped but there is no guarantee. Please call our customer service for availability on urgent orders!
  • Free Shipping On Orders over $99 - If your order is over $99, we'll pay for your shipping anywhere within 48 states of U.S.  We'll try our best to ship your package on the same day, however we can not guarantee arrival time.  Depending on weight and destination, we'll use either UPS or US Postal Office to ship your package.  Please allow up to 10 business days for your package to arrive. If your order is urgent, we recommend you to use UPS 3 Day, 2nd Day, or Next Day! Free shipping excludes certain oversized items.
  • Guaranteed Lowest Price:  We'll beat any verifiable advertised price on the Internet by 1%. (Excluding limited quantity, refurbished, going out of business, liquidation or rebates. Items must be in stock in the United States, item must be identical, advertisement must be shown on retailer's website, and we must take shipping & handling charge into calculation. Tax can not be included in price match calculation).
  • Free 14 days purchase upgrade: If you are not satisfied with your hardware purchase, please contact us within 14 days and we will give you 100% of store credit less the shipping cost to return your product. The item must be in brand new condition. We will then apply the store credit to a new purchase of equal or higher value.
 

We carry your favorite brands

Acesonic
Akai
AKG
ADJ
Audio-Technica
BMB
Crown
Enter-Tech Magic Mic
Gator
Hosa
JBL
Mackie
Nady
Samson
Shure
Singing Machine
Soundcraft
VocoPro
Yamaha