Why Shop at Ace
Karaoke's Retail Stores
It is now more important than ever to buy from a large and reputable online
retailer. Every web site claims
to be the best, but only Ace Karaoke can have you feeling confident that your
order will be processed by informed and caring members of our sales team. With
our large buying power and years of experience in the karaoke business, we
guarantee that you will find the best prices along with great quality
products. Here are 41 good reasons why you should
shop with Ace Karaoke:
- We are the largest online karaoke retailer
web site in the U.S. by sales volume and we have shipped more orders than any
of our competitors, according "Internet Retailer Top 500" survey.
- We are a
Store Merchant. More than 98% of shoppers are satisfied with our
Judge for yourself.
Read over 5,500+ unedited and uncut feedbacks from our customers.
- We have received over 6000 positive feedback
with 99% ratings on our
- We were featured on Wall Street Journal (Nov
2002), Karaoke Scene Magazine (Oct 2003), Pasadena Star (October 21, 2004),
Enterpreneur Magazine August 2005, and Music Merchandise Review
- We are the most popular online karaoke retail site in the U.S. as ranked by
We offer live customer
service with 16 telephone lines to
take your order or answer your questions 7 days a week, 365 a year.
- We have a dedicated
technical support department
to answer all of your technical and setup questions during regular business hours.
- We speak your language: English, Spanish,
Vietnamese, Chinese, and Filipino.
- We process orders 7 days a week and we ship
as many as 1,000 packages on a busy day.
- We offer 14-Day Upgrade period if you are not satisfied
with your hardware purchase.*
- We offer 1 month extended return and
exchange period for all purchases during the month of December.
- We are
the authorized dealers for all products we sell. We ensure you will receive warranty and services for all products
that you have purchased from us!
- We'll pay for the return
shipping label on all products deemed defective. (Customers must
exchange for the same item, no refunds).
build a karaoke system for you.
We take on projects as simple as $200 KJ road cases to lucrative $60,000 karaoke studios.
- We provide corporate gift services with
special wrapping and shipping & handling instructions.
- We can tell you immediately if we have an
item in stock with our real-time inventory tracking.
- We offer gift certificates. We'll
send a gift notification via e-mail at no
cost to you.
- New to karaoke? Visit our
to learn everything you need to know about karaoke.
- We listen to your complaints: Call us
during regular business hours and speak to our Sales Manager. We will be more than happy to speak to you about your questions
Price & Payment:
- We'll beat any legitimate advertised price
online* (some restrictions may apply).
- No sales tax outside our home state of
- We take all major credit cards and
Paypal payment! We also accept personal checks and money orders.
- We buy all items directly from the manufacturer.
No middleman means big savings.
- We offer deep discounts to schools, dealers, KJs,
military, non-profit and frequent buyers. Call us for details.
Security & Privacy:
- All of your orders are covered by
Yahoo! Buyers Protection Program for up to $1000.
- We don't sell your personal information to
anyone. We will only use the information internally and to fulfill your order.
- All UPS Rush (Next Day Air, 2nd Day, 3 Day
Select) orders received by 12:00PM Pacific Time will be guaranteed to ship on the same business day.*
- Free shipping on all orders over $99 using
- You will be able to
UPS order status
online. You'll know the exact arrival date.
- We ship worldwide! U.S., APO, FPO, Canada,
Mexico, the Caribbeans, South America, Europe, Asia and the Middle East.
More than 30,000 disc titles and over $2 million worth of inventory ready to ship on the same business day.
- We offer the most comprehensive product
reviews and product details than any other online karaoke web site.
- We offer a FREE
Request a Free print catalog and we'll
mail it to you!
- We have the largest distribution center in
the U.S. located in City of Industry, CA (20,000 sq ft).
- 99% of orders ship directly from our
warehouse on the same day of your order (on approved and paid orders).
- We are open 365 days a year with convenient
business hours from 7AM~7PM Monday-Friday, 9AM~6PM on Sat & Sun (All hours are Pacific Time).
- 3 Retail Superstores
in Southern California open 7 days a week.
Unlike our competitors, we
- We don't run our business from home or
- We don't depend on suppliers for drop
shipping (99% of orders ship directly from our warehouse)
- We don't use bait and switch tactics.
Whatever items we have on sale, we have in stock. We will notify you if an
item is out of stock.
- We don't sell your personal information to
anyone. We only use the information internally and to fulfill your order.
- We don't sell returned or open box items as
new. That's why we have a
- We don't make misleading claims. We
welcome everybody to visit our corporate office and we'll be happy to give you a
- We don't just have a web site with a
answering machine. We have live operators to answer all of your
questions during our regular business hours. Give us a call now!
Ace Karaoke Corporation
161 S. 8th Ave
City of Industry, CA 91746-3208, USA
Toll Free: (888) 8WE-SING, (888) 893-7464
International Inquiry: +1 626 820-0608
Technical Support / Return: (626)
820-0667, (626) 820-0605
General Fax Inquiry: (626) 820-0625
Business Hours: 7AM to 7PM M-F, 9AM to 6PM Sat & Sun
(All times are Pacific Time)
Fine print and details:
- Same Day Shipping:
If you place your order before
3:00PM EST or 12:00PM PST Monday thru Friday, we guarantee to ship all UPS
Next Day, 2 Day Air and 3 Day Select packages on the same business day! We
ship over 99% of orders directly from our warehouse in California. If your
order is placed after cut off time for the day, we will do our very best to
rush out the order before it gets shipped but there is no guarantee. Please call our customer service
for availability on urgent orders!
Shipping On Orders over $99
- If your order is over $99, we'll pay
for your shipping anywhere within 48 states of U.S. We'll try our best to
ship your package on the same day, however we can not guarantee arrival time.
Depending on weight and destination, we'll use either UPS or US Postal Office to
ship your package. Please allow up to 10 business days for your package to
arrive. If your order is urgent, we recommend you to use UPS 3 Day, 2nd Day, or
Next Day! Free shipping excludes certain oversized items.
Lowest Price: We'll beat any verifiable
advertised price on the Internet by 1%. (Excluding limited quantity, refurbished, going out of business,
liquidation or rebates. Items must be in stock in the United States, item must be
identical, advertisement must be shown on retailer's website, and we must take
shipping & handling charge into calculation. Tax can not be included in price
- Free 14 days
purchase upgrade: If you are not satisfied with your hardware
purchase, please contact us within 14 days and we will give you 100% of store
credit less the shipping cost to return your product. The item must be in brand new
condition. We will then apply the store credit to a new purchase of equal or