Our extended warranty policy is simple. If you purchase an extended warranty and your machine becomes defective
during the coverage period, we will replace it if it can't be fixed.
Please see below for full details.
- How fast can I get my machine repaired?
We offer a 7 business day turnaround time to get the product working in
brand new condition. We will provide 100% parts and labor coverage unless it
is determined that the product was intentionally damaged or missing/stripped
of the parts.
- Who pays for shipping?
Ace Karaoke will only ship back to you. It is your responsibility to ship
the item to us. We recommend you use a traceable method, sufficient packing
supplies, and insure your package.
- Ace Karaoke will pay for return shipping usually by ground.
You will need to pay for an upgrade to use an expedited shipping method if
it is urgent.
- If we determine that we cannot fix your item within 3
days, we'll replace it with a brand new identical item free of charge.
- If the item is no longer available, we’ll replace it with an item with
similar value and functions. Or you can choose to get CREDIT only towards buying
another similar machine. Credit is non-refundable.
- The extended warranty coverage can be transferred. For
example, if you gave the item away as a gift or sold your item, the
recipient will still be covered under the extended warranty until coverage
- When will coverage begin?
The coverage date begins from the date of purchase. This includes
covering shipping damages on the way to
- “Ace Karaoke’s extended warranty vs. manufacturer’s warranty”, what’s
We’ll take care all product’s under “Ace Karaoke’s extended warranty
service” ourselves. Some manufacturer's warranty's will cover anywhere
from 14 days, to 90 days, to 1 year. Ensure your item will be covered beyond
that with our extended warranty. In addition, you may wait weeks, or months
for your item to be serviced by the manufacturer. We'll save you time with
our 7 day turnaround policy.
- If you wish to cancel your extended warranty coverage,
you must request a refund within 14 days. You can still return a product within 14 days for
a refund even if you
purchased the extended warranty. We’ll prorate the period and deduct a
minimum of 1 month worth of extended warranty. After 14
days, the extended warranty is not refundable.
- What area is covered?
Ace Karaoke’s extended warranty is only covered in 50 states, including
Hawaii and Alaska, in the U.S.
- Does Ace Karaoke’s Extended Warranty cover software
No, not at this time.
- Can I buy Ace Karaoke’s Extended Warranty after my purchase?
Yes, you may purchase the warranty within 60 days of your purchase date, however, you
have to wait a 60 day grace period before the warranty coverage begins and